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Solve any problem like an expert
Intro: Why do I need to become a problem-solving expert?
Why this problem-solving course is for everyone (5:19)
Select the Opportunity
Overview: How to choose a problem to solve & set up for success (2:28)
Types of Problems: What keeps you up at night? (10:13)
How to identify the Champion / Sponsor (6:26)
Selecting the Opportunity: What problem will we solve? (5:08)
Change Acceptance: Forces supporting & resisting the opportunity (5:10)
Document Management: Choose how your team shares information (3:58)
Summary & Assignments: Apply the learnings (1:22)
Define the Problem
Overview: Define the problem (3:15)
Drafting a problem statement (7:48)
Writing a problem statement exercise (7:30)
Creating a Goal Statement (8:37)
Using Metrics (8:12)
Capturing the current state (High Level Process Map) (4:53)
Is/Is Not happening (9:51)
The Scoping Tree (6:09)
Affinity Diagram (6:25)
Project Schedule: Create a project timeline (5:37)
Review & Assignments (5:03)
Prepare for Milestone 1 review (7:54)
Measure the Pain
Overview: Measure the Pain (2:31)
Process Observations: Go see what's happening (5:05)
Process Maps: Document the As Is (10:22)
Analyze Process Maps (15:15)
Data Collection: How to collect process data (9:06)
Selecting Metrics: Define project metrics (4:21)
Interviews and Surveys: When you need Qualitative data (5:24)
Best Practices: Find better ways (5:52)
Quick Wins (3:36)
Organize Data: Affinity Diagram again (3:24)
Summary & Assignments: Apply the learnings (3:13)
Identify the Root Cause(s)
Overview Identify the Root Cause (3:49)
Defining Root Cause (5:33)
Real world examples of RCA (8:25)
Cause & Effect diagram (7:44)
5 Whys (6:21)
Trivial Many vs Vital Few (6:13)
Review & Assignments (2:44)
Designing Solutions
Overview: Designing Solutions (5:25)
Brainstorming ideas (8:09)
Prioritization Matrix: Ranking solutions (3:45)
Feasibility Assessment: Time vs. Effort (4:34)
"To Be" Process Map (5:53)
Responsibility Matrix / RACI (4:47)
Mistake Proofing Techniques (8:49)
FMEA / Failure Mode Effects Analysis (24:49)
Prepare for Project Milestone 2: Solutions approval (4:39)
Summary & Assignments: Apply the learnings (2:20)
Executing Solutions
Overview: Ready to roll out solutions (2:37)
Solution Check (4:35)
Planning the Rollout (6:01)
Project Management tools (6:44)
Pilot Plan (7:54)
PDCA (5:47)
Review & Assignments (5:02)
Validate & Control the Solution
Overview: Validate and Control (1:55)
Validate Solution: Prove it Works (5:14)
Control Solution: Prove it Lasts (0:42)
KPIs and Metrics (6:37)
Control Plan (3:41)
Response Process (5:01)
Summary and Assignments: Apply the Learnings (3:11)
BONUS: Why Projects Fail (12:08)
Responsibility Matrix / RACI
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