Learn from the Best!
Susan Beauchamp has been using the critical skill of process mapping with clients for 30+ years. Once you learn the power of documenting the AS IS process, you'll be able to unleash the thinking of your team to transform and drive immediate improvement! It is one of the most commonly requested skills and project types as it drives immediate and real, bottom-line results. Blame the process and not the person to truly transform your every day operations.
You'll see examples of simple and more complicated process flow diagrams as well as learn the soft skills required to accurately document the current state.
Why Process Mapping?
Used to enable technical process documentation for IT Systems transformations, this simple skill ensures everyone is on the same page regarding how people need to interact with systems.
Teams that use process mapping to build towards a better future state include those in every function and environment. This skill is universally applicable whether you're improving a billing process, trying to shrink the time required to perform detective analysis or transforming the way your customers work with you.
Easy to learn and apply, let us teach you the fundamentals for success.
Lead with Confidence
We will talk about the approach to take to identify the right people to involve as well as to facilitate your mapping sessions.
Analyze Objectively
Using the data-driven approach, you will learn how to let the process speak to you so that you can accurately reflect the current state.
Transformation is a Process
Process mapping enables your team to improve and evolve over time to the best future state possible.