Complete and Continue
Become an Expert Problem Solver
Introduction to problem solving
A data based approach works.
How do you become a problem solver?
Projects are selected based upon data
What do champions, sponsors, and project managers do?
Projects meet specific milestone deliverables.
Expect to grow your skills.
What problem solving methodologies will you will learn in this course?
Steps to problem solving - Define, Measure, Analyze, Improve and Control.
Assignment - 1: Welcome to this Course.
Define the opportunity.
Learning objectives in defining the opportunity.
Define the problem.
Capture the voice of your customer and use the affinity diagram to document this.
Define CTQ (Critical to Quality) characteristics.
Use the Cause and Effect Matrix to identify processes affecting the CTQ's.
Write a compelling problem statement.
Define your scope.
Set a Goal for your project.
Develop your project schedule.
Establish your project benefits, both hard (ROI) and soft.
Use the RACI tool to develop your team structure.
Use the project charter to communicate your intent.
Analyze support from your key stakeholders.
Develop an elevator pitch to engage others.
Determine your communication plan.
Document a high level process map.
GO TO GEMBA - what can you do right now to improve?
Assignment - 2: Define
Measure: How well are you performing today?
Learning Objectives in Measuring the current State.
What is a measurement?
Select the right metric.
What is waste?
Establish the performance standard.
Ensure your data tells the AS IS story.
Qualities of a good a sample
Explore ways to visually represent the data.
Identify trends and patterns.
Present your data in a way that educates and influences others.
Assignment - 3: Measure.
Analyze: What's driving performance?
Learning Objectives in Analyzing the root causes. (1:53)
What is a root cause? (4:56)
Use a Fishbone Diagram to brainstorm root causes. (5:36)
Use the 5 Why's tool to probe each root cause. (5:02)
Use FMEA to identify and prioritize process gaps. (19:03)
Prioritize the top root causes. (7:45)
Narrow your list to the Vital Few X's using the impact vs control matrix.
Assignment - 4: Analyze.
Improve: Which solutions will have the biggest impact?
Learning Objectives in Developing Solutions.
Use a Creative Thinking approach to brainstorm solutions.
Propose possible solutions.
Help team to decide using a Wants vs Needs Decision making matrix.
Mistake proof your process.
Perform a risk assessment.
Develop your improvement plan.
Assignment - 5: Improve.
Control: How will you sustain the gains?
Learning objectives to the Control phase.
Develop your control plan.
Use dashboards to share visually with stakeholders.
Revisit GO TO GEMBA to confirm solution works.
Document your new process.
Develop and launch a training plan.
Close your project and finalize benefits.
Document a post mortem review.
Assignment - 6: Control.
What are the next opportunities to begin?
Celebrate and recognize your team.
Celebrate your accomplishment & apply for certifications.
How should you be thinking differently about your career and next steps?
Set a Goal for your project.
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